Frequently Asked Questions

Stackvate Invoice Generator is a web-based invoicing solution designed for freelancers, small businesses, and agencies. Create professional invoices, manage clients, track payments, and get paid faster - all in one simple platform.

No! Our invoice generator is 100% web-based. Simply create an account and start creating invoices from any device with an internet connection. No downloads, no installations required.

Absolutely. We use industry-standard encryption (SSL/TLS) to protect your data. All passwords are securely hashed, and we never store sensitive payment information. Your business data is backed up regularly and stored securely.

Yes! Our platform is fully responsive and works perfectly on smartphones, tablets, and desktop computers. Create, edit, and send invoices from anywhere.

The FREE plan includes unlimited invoices, unlimited clients, basic invoice templates, and PDF export. The only limitation is that invoices will include a "Powered by Stackvate" footer. Perfect for trying out the platform!

Pro ($15/month): Removes the "Powered by Stackvate" branding from your invoices for a professional appearance.

Premium ($29/month): Includes everything in Pro plus recurring invoices, multiple business profiles, custom branding & themes, automatic payment reminders, and advanced analytics.

Yes! You can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period, so you never lose any paid time.

Absolutely. There are no long-term contracts or cancellation fees. Cancel anytime from your account settings. You'll continue to have access until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your credit card information.

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied within the first 14 days, contact us for a full refund. No questions asked.

Unlimited! Even on the FREE plan, you can create as many invoices as you need. There are no limits on the number of invoices, clients, or line items.

Yes! Add your business logo, customize colors and fonts (Premium plan), add notes and payment terms, apply tax rates, and choose from multiple invoice templates. Make your invoices match your brand.

Currently, you can download invoices as PDF and email them to your clients manually. We're working on direct email integration for a future update!

Recurring invoices (Premium plan) automatically generate invoices on a schedule you set - monthly, quarterly, or yearly. Perfect for retainer clients, subscriptions, or any regular billing. Set it once and let the system handle it.

Yes! Mark invoices as draft, sent, paid, or overdue. The dashboard shows you at a glance which invoices need attention. Premium users also get automatic payment reminders for overdue invoices.

Yes, with the Premium plan! Create multiple business profiles with separate branding, addresses, and logos. Perfect for agencies managing multiple brands or freelancers with different business entities.

Invoices are exported as PDF files, which can be opened on any device and maintain consistent formatting. PDFs are the industry standard for professional invoices.

Currently, clients need to be added individually through the web interface. We're working on CSV import functionality for a future update.

We're currently developing an API for integration with other business tools. If you're interested in API access, please contact us to be notified when it becomes available.

Your data is automatically backed up regularly on our servers. You can also export individual invoices as PDFs. We're working on full data export functionality.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure link to reset your password. The link expires after 1 hour for security.

Yes! Go to Account Settings in your dashboard and update your email address. You'll need to verify the new email address for security.

We're sorry to see you go! Contact our support team through the contact form, and we'll process your account deletion request. Please note this action is permanent and cannot be undone.

Use our contact form to reach our support team. Free users receive email support within 48 hours. Pro and Premium users receive priority support with faster response times.

Currently, we provide email support only. This allows us to give thorough, documented responses and keep costs down. We're exploring phone support options for Premium users.